Privacy policy

Customer Care

Maison Maure by Soraya Hollingswsorth LLC ("Company") prioritizes the protection of your privacy. This Privacy Policy details our procedures for handling Personal Data (as defined below) collected from individuals who use our website, located at maisonmaure.com ("Site"), and our Services (as defined in the Terms of Use). Capitalized terms not explicitly defined within this Privacy Policy shall have the meanings ascribed to them in our Terms of Use, accessible at maisonmaure.com.

Contact Information

If you have any comments or inquiries regarding this Privacy Policy, please do not hesitate to contact Maison Maure by Soraya Hollingsworth. You may reach us via chat or via email at shollingsworth@maisonmaure.com.

Mobile Alerts & Promotions

By subscribing, you agree to receive automated marketing messages at the number provided. You can unsubscribe at any time by replying STOP. Text HELP for help. Please note that message and data rates may apply. Your agreement to receive these messages is not required to buy our products. For more information, please review our Privacy Policy and Terms of Service.

Personal Data We Collect

"Personal Data" is information that can identify or contact you, such as your name, address, phone number, and email address. It also includes any non-public information about you linked to our Terms of Use.

Terms

Maison Maure by Soraya Hollingsworth ("Company," "we," "us," "our") owns and operates the website maisonmaure.com (the "Site"). We provide skincare products and related services directly to customers through the Site and via mail or other delivery methods (collectively, the "Services").

Some features of our Services or Site may have supplementary terms, conditions, or rules posted within them. These additional guidelines are part of this Privacy Policy by reference.

Payment Terms

When you order Services or products from our Site, you agree to pay the then-current applicable service fee or product price, along with any shipping charges, at the time of purchase. All such fees and prices are as listed on the Site at maisonmaure.com.

Service changes or cancellations are governed by the Cancellation, Billing, & Membership Status section of our FAQs. For cancellations, please notify us at least 5 days before your next billing date.

If you're unhappy with a product for any reason, contact Customer Service via Email shollingsworth@maisonmaure.com or Live Chat within FOURTEEN (14) days of delivery to request a refund or replacement.

Important Information About Product Claims

Maison Maure does not endorse and is not responsible for any medical claims made by customers in their testimonials. The statements concerning these products have not been reviewed by the Food and Drug Administration. Furthermore, the efficacy of these products and the claims made in testimonials have not been substantiated by FDA-approved research.

Our products are not intended to diagnose, treat, cure, or prevent any disease. The information presented by Maison Maure is not meant to replace or substitute advice from healthcare professionals. We urge you to consult with your physician or other qualified healthcare provider regarding any potential interactions or other concerns before using any Maison Maure product.

Personal Use Only

All Maison Maure products purchased are intended for your personal use only. By placing an order, you agree not to resell or distribute these products for any commercial purposes.

All orders are subject to our acceptance or rejection based on product availability, non-compliance with these terms, or any other reason at our discretion. For example, if we suspect an order is not for personal use, we reserve the right to reject or cancel it. We also reserve the right to verify your identity to process your order. If we cancel or do not process your order, you will not be charged, or we will issue a refund.

Product Information Disclaimer

We strive to provide accurate descriptions of our Maison Maure products. However, we do not guarantee that these descriptions are entirely accurate, complete, reliable, current, or error-free. If a product you receive is not as described, your only recourse is to return it, unless we have specified otherwise in writing.

Maison Maure may occasionally offer promotions or limited-time deals on our products. Please carefully review the specific terms and conditions of each promotion or offer to determine eligibility and other details.

Contributions

When you submit suggestions or other feedback about our Maison Maure Services ("Contributions") through any channel, you understand and agree to the following:

(a) Your Contributions will not be considered confidential or proprietary. (b) Maison Maure has no obligation to keep your Contributions private, whether expressed or implied. (c) Maison Maure is free to use or share (or choose not to use or share) your Contributions for any purpose, in any way, and in any media worldwide. (d) Maison Maure may already be considering or developing ideas similar to your Contributions. (e) You grant Maison Maure a permanent, non-exclusive right to use your Contributions. (f) You are not entitled to any payment or reimbursement from Maison Maure for your Contributions under any circumstances

All trademarks, logos, media and service marks ("Marks") displayed on the Maison Maure website are the property of Maison Maure by Soraya Holliingsworth LLC. You are not authorized to use these Marks without our express written permission.

Your Privacy Matters

Please carefully review our full Privacy Policy before using our Services. It's incorporated into these Terms and explains how we handle your information, including any personally identifiable details you provide to Maison Maure.

Please be aware that certain information, statements, data, and content (such as photos) you share with Maison Maure may reveal details about you, such as your gender, ethnicity, nationality, age, and other personal information. By submitting this information, you acknowledge that it's voluntary and that Maison Maure may process it according to our Privacy Policy.

Lost Package Policy

If your tracking information on USPS.com, DHL.com, UPS.com, or FedEx.com indicates that your package has been delivered, but you haven't received it, please file a claim directly with the relevant carrier. Once you have a claim number, please provide it to us via email, chat, or phone.

Maison Maure is not responsible for lost or stolen items once your order has been shipped to the correct address you provided or confirmed. By placing an order, you agree that Maison Maure's liability for the order ends upon shipment. It is the customer's responsibility to communicate directly with the carrier regarding any issues with lost or stolen packages.

Important Note on Mail Theft: Mail theft is a serious federal crime with severe penalties, including imprisonment, loss of voting rights, and significant fines. This includes not only taking mail but also concealing, destroying, or possessing stolen mail.

How We Use Your Information

When You Make a Purchase: As part of the buying and selling process on Maison Maure, we collect the personal information you provide, such as your name, address, and email address. This allows us to process your order and communicate with you.

When You Browse Our Store: When you visit our online store, we automatically receive your computer's internet protocol (IP) address. This information helps us understand your browser and operating system, which we use for technical improvements and website optimization.

Email Marketing: With your consent, we may email you about Maison Maure updates and promotions.

Text Marketing: With your consent, we may send you SMS messages about Maison Maure updates, including checkout reminders.

Sharing SMS Opt-in Information: Your SMS opt-in will not be shared with third parties for unrelated marketing. We may share your Personal Data, including your SMS consent, with vendors who assist us in sending text messages.

Cookies for Cart Reminders: Our website uses cookies to remember the items in your shopping cart, even if you abandon it. This allows us to send you helpful cart reminder messages via SMS and email.

Age Limitations

You are not permitted to use or engage with the Maison Maure Platform if you are under thirteen (13) years of age. If you are between thirteen (13) and seventeen (17), you must have your parent or legal guardian's express permission to proceed.

By using this Platform, you acknowledge that you are either 18 years of age or older, or you are between thirteen (13) and seventeen (17) and have the explicit consent of your parent or legal guardian. You also confirm that using this Platform complies with the laws applicable in your jurisdiction.

Restrictions on Content

You are prohibited from sending the following types of content via the Maison Maure Platform:

Fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking material.
Objectionable material, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discriminatory content related to race, sex, religion, nationality, disability, sexual orientation, or age.
Malicious software such as pirated programs, viruses, worms, and Trojan horses.
Any unlawful product, service, or promotion in the recipient's location.
Protected personal health information under HIPAA or the HITECH Act.
Any other content prohibited by the laws applicable in the sender's jurisdiction.

Do Not Track Signals

Please be aware that our website does not respond to or alter its data collection and usage practices when your browser sends a "Do Not Track" signal.

General Legal Terms

By agreeing to these Terms, you confirm to Maison Maure that you have the full legal right and authority to do so and to fulfill your responsibilities under this agreement. You also confirm that following these Terms won't violate any other agreements you have.

If either Maison Maure or you don't exercise a right under these Terms in a particular instance, it doesn't mean that right is waived for the future.

If any part of these Terms is found to be legally invalid or unenforceable, that part will be limited or removed to the smallest extent necessary, so the rest of the Terms will still be valid and in effect.

Any new features, changes, updates, or improvements to the Program will also be subject to these Terms unless we explicitly state otherwise in writing.

We may update these Terms from time to time. We will inform you of any changes. It's your responsibility to check these Terms periodically for updates. By continuing to use the Program after we make changes, you agree to the updated Terms.

Chat Feature Consent

By using the Maison Maure chat feature, you agree that Maison Maure and its authorized service providers may record and use information about you and this chat session. This information may be used or shared in accordance with Maison Maure's Privacy Policy.

If you do not agree to these terms, please do not use the chat feature. You can contact us via email or phone instead. Your continued use of or submission of information through this chat feature will be considered your acceptance of Maison Maure's Privacy Policy.